FAQs

What types of products does Rubina Irfan offer?

Rubina Irfan specializes in luxury stitched, ready-to-wear bridal and festive ensembles designed for weddings, celebrations, and special occasions. Each piece is thoughtfully crafted using premium fabrics such as tissue silk and Chantilly net, blending timeless elegance with contemporary sophistication.

What makes Rubina Irfan unique?

At Rubina Irfan, every design reflects refined craftsmanship, intricate detailing, and graceful silhouettes. Our collections are created for women who appreciate luxury, individuality, and effortless elegance. From fabric selection to finishing, every step is handled with precision to ensure exceptional quality.

How can I ensure the right fit when ordering?

To help you find your perfect fit, we recommend referring to our detailed size guide available on each product page. If you have specific measurements or fit preferences, our customer service team will be happy to assist you with personalized guidance before you place your order.

Do you offer customization or made-to-measure options?

Currently, we specialize in ready-to-wear stitched ensembles to ensure consistent quality and timely delivery. However, select designs may offer limited customization. Please contact our customer service team to check availability.

What is your return and exchange policy?

We offer a simple and transparent return and exchange process.

  • Items may be exchanged or returned within 14 days of purchase

  • Products must be unused, unworn, and in original condition with all tags intact

  • Sale items are not eligible for return or exchange

For full details, please refer to our Returns & Exchanges page.

How long does shipping take within Pakistan?

Domestic orders within Pakistan typically take:

  • 7–10 working days for ready-to-ship and stitched items

Delivery timelines may vary slightly during peak seasons or sales.

Do you offer international shipping?

Yes, we proudly offer worldwide shipping, allowing clients across the globe to experience Rubina Irfan’s designs.

  • International delivery usually takes 14–21 working days, depending on the destination and courier service

  • Shipping charges are calculated automatically at checkout based on parcel size, weight, and location

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp, enabling you to track your shipment in real time until delivery.

What should I do if I receive a damaged or defective item?

We take quality control very seriously. If you receive a damaged or defective item, please contact our customer service team immediately upon receipt. We will guide you through the exchange or return process as per our policy.

What payment methods do you accept?

We accept a range of secure payment options, including:

  • Credit cards

  • Debit cards

  • Other trusted online payment methods

All available options are displayed at checkout for your convenience.

Is my payment information secure?

Yes. Our website uses secure payment gateways and encryption to ensure that all transactions and personal information remain fully protected.

How can I contact customer service?

Our customer service team is always happy to assist you. You can reach us via:

We aim to respond as quickly as possible during business hours.